Terms & Conditions

1. Introduction

Welcome to Soulcircus. Please read these Terms and Conditions ("Terms") carefully before using the platform.

The platform is operated by DreamTroopers AB (org. no. 559024-1179), a company registered in Sweden.

By creating an account or using any feature of the platform you agree to be bound by these Terms. If you do not agree, do not use the platform.

2. Definitions

3. Accounts

You must be at least 18 years old to create an account. By registering you confirm that the information you provide is accurate and up to date.

You are responsible for keeping your login credentials secure. You must notify us immediately if you suspect unauthorised access.

To close your account contact us at hello@soulcircus.com.

We may suspend or close accounts that violate these Terms or applicable law.

Professional accounts

Practitioners and organisers must complete identity and, where applicable, qualification verification before publishing listings.

4. Sessions service

The Sessions service enables users to discover and book one-to-one or group appointments with Practitioners.

Practitioners set their own availability, session types, and pricing. Soulcircus does not employ Practitioners and is not responsible for the quality or outcome of sessions.

Bookings are confirmed once payment has been processed. You will receive a confirmation by email.

Soulcircus provides the video infrastructure for online sessions. Technical issues outside our control may occasionally affect session quality.

Practitioner plans

Practitioners choose a subscription plan that determines their monthly session volume and platform fee. Current plans and prices are listed on our pricing page.

Plans renew automatically unless cancelled before the renewal date.

5. Events service

The Events service allows Organisers to create and sell tickets to wellness events such as classes, workshops, and retreats.

Soulcircus acts as a ticketing intermediary. The contract for attending an event is between you and the Organiser.

Event listings are the responsibility of the Organiser. Soulcircus does not verify the accuracy of event descriptions.

Ticketing

Tickets are issued electronically. You may be required to present your confirmation on entry. Tickets may not be resold or transferred without the Organiser's consent.

6. Soulcircus at Work

Soulcircus at Work provides corporate clients with a curated wellness benefit, enabling employees to book sessions and attend events through a company-funded or co-funded account.

Corporate accounts are governed by a separate service agreement. In the event of a conflict between that agreement and these Terms, the service agreement prevails.

Employees using a corporate account are subject to these Terms in addition to any policies set by their employer.

7. Video sessions

Online sessions take place via Soulcircus's integrated video infrastructure. You are responsible for having a suitable device, browser, and internet connection.

Recordings

Sessions are not recorded by default. Either party may enable recording with the other party's explicit consent.

If a recording is made it will be stored on Soulcircus's servers and accessible only to the participants.

Recordings are deleted automatically after 30 days unless the Practitioner chooses to retain them, subject to the participant's consent.

Acceptable use

You must not use video sessions to engage in any conduct that is illegal, abusive, or violates these Terms.

8. Payments & fees

All prices on the platform are inclusive of VAT where applicable.

Users

Users pay the price displayed at the time of booking. Payment is processed by Stripe. Soulcircus does not store card details.

Practitioners

Practitioners pay a monthly or annual subscription fee and a per-session platform fee according to their chosen plan:

Payouts are made to the Practitioner's registered bank account within 7 business days of the session date.

Organisers

Organisers pay a ticketing fee of 5% per ticket sold, deducted automatically from the payout. Payouts are made 3 business days after the event date.

Corporate clients

Corporate pricing and payment terms are defined in the service agreement.

9. Cancellations & refunds

Sessions

Users may cancel a booking free of charge up to 24 hours before the scheduled session time. Cancellations within 24 hours are non-refundable unless the Guide agrees otherwise.

If a Practitioner cancels a booked session, the User will receive a full refund.

Repeated cancellations by a Practitioner may result in account review.

Events

Event refund policies are set by the Organiser and displayed on the event listing. Soulcircus is not responsible for refunds on the Organiser's behalf.

If an event is cancelled by the Organiser, Soulcircus will facilitate a full refund of the ticket price.

Subscriptions

Practitioner subscriptions may be cancelled at any time. The subscription remains active until the end of the current billing period. No partial refunds are issued.

Free trial

If a free trial is offered, you will not be charged until the trial ends. You may cancel before the trial ends to avoid being charged.

10. Content

Your content

You retain ownership of content you upload. By uploading content you grant Soulcircus a non-exclusive, royalty-free licence to use it for the purpose of operating and promoting the platform.

You are responsible for ensuring your content does not infringe third-party rights and complies with these Terms.

Unsplash images

Profile and listing cover images may be selected from the Unsplash library. These images are licensed under the Unsplash licence and are not owned by you or Soulcircus.

Our content

All other content on the platform — including the design, text, and software — is owned by or licensed to DreamTroopers AB and may not be copied or reused without written permission.

11. Reviews

Users may leave a review after completing a session or attending an event.

Reviews must be honest and based on genuine experience. You must not write fake reviews, review your own services, or offer incentives for reviews.

Soulcircus may remove reviews that violate these guidelines or applicable law.

12. Prohibited conduct

You must not:

• Use the platform for any unlawful purpose.
• Harass, threaten, or abuse other users.
• Post false, misleading, or defamatory content.
• Solicit or accept payment for sessions outside the platform.
• Scrape, copy, or mirror platform content without permission.
• Interfere with the platform's technical operation.
• Create multiple accounts to circumvent restrictions.
• Impersonate another person or entity.
• Upload malware or harmful code.
• Engage in any discriminatory conduct based on protected characteristics.

Violation may result in immediate suspension or termination of your account.

13. Practitioner obligations

In addition to the general rules above, Practitioners must:

• Legal compliance. Hold any licences, registrations, or certifications required by law to practice in their discipline and jurisdiction.
• Insurance. Maintain appropriate professional liability insurance.
• Accurate listings. Ensure their profile and session descriptions are accurate and not misleading.
• Client safety. Refer clients to emergency services or appropriate professionals if a risk to health or safety is identified.
• Data protection. Handle client personal data in accordance with our Privacy Policy. and applicable data protection law.
• Recording consent. Obtain explicit consent before recording any session.

14. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Marketplace. Soulcircus is a marketplace platform. We are not a party to the contract between a User and a Practitioner or Organiser and are not responsible for the services they provide.

To the fullest extent permitted by law, Soulcircus's liability to you is limited to the greater of:

• The fees you paid to Soulcircus in the 12 months preceding the claim.
• 500 SEK.
• We are not liable for indirect, consequential, or loss-of-profit damages.

Some jurisdictions do not allow certain limitations of liability. In those cases the above limits apply to the maximum extent permitted.

15. Indemnification

You agree to indemnify DreamTroopers AB, its directors, employees, and agents against any claims, losses, or expenses arising from your use of the platform, your content, or your violation of these Terms.

We reserve the right to assume control of any dispute subject to indemnification, in which case you agree to cooperate with our defence.

16. Termination

You may close your account at any time by contacting us at hello@soulcircus.com or through your account settings. Upon closure, your data will be handled in accordance with our Privacy Policy.

We may suspend or terminate your account if you:

• Violate these Terms.
• Engage in fraudulent or illegal activity.
• Pose a risk to the safety or wellbeing of other users.
• Fail to pay amounts owed.

Outstanding payouts owed to a Practitioner will be settled within 30 days of account termination, subject to any deductions for outstanding fees or disputes.

17. Disputes

If you have a complaint, please contact us first. We aim to resolve disputes quickly and fairly.

These Terms are governed by Swedish law. Any dispute that cannot be resolved informally shall be submitted to the courts of Sweden.

If you are a consumer in the EU you may also submit a complaint through the EU online dispute resolution platform at ec.europa.eu/consumers/odr .

Nothing in this section prevents you from seeking emergency or interim relief from a competent court.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the date at the top of this page and notify you by email if the changes are material.

Your continued use of the platform after the effective date of the revised Terms constitutes your acceptance of them.

19. Contact

If you have any questions about these Terms, please contact us:

We're here to help. Reach us at hello@soulcircus.com. More legal information is available in our Privacy Policy.